I ordered the pad on 5-5-22. The item was damaged during shipping that the seller arranges. It has now been over two weeks since the item was damaged, and I have not recieved another tracking number, nor have I gotten a refund of my $199.99. I've filed a claim through pay pal and now I'm just stuck waiting for my money to be returned or for the seller to send the correct item. Customer service had been TERRIBLE!!! I've sent this company multiple emails, but theseller does not reply. Save yourself the headache and order it from somewhere else. I dont know if this is some sort of scam or if they just don't care about making sure that things are done in a timely manner. Would just like to have money back at this point, has been nothing but an aggravation.